Leadership through Eyes of a Coach...Alan Booth

Wednesday, August 23, 2017

STOP FIRING PEOPLE

Rarely should a manager fire people, especially poor performers.
The alternative is a process to have people resign. Simply good management practices start with clear communication about expectations. Even starting on day one of a promotion or new hire! Of course we are assuming that management has provided the counseling and training for one to be successful. [Or admit this is a bad hire]
So a manager expects more productivity. She engages an individual to determine how they see meeting this expectation. She is not TELLING them, she is asking them their thoughts on how to meet this expectation. Then the person "owns" the solution.
In future touches, she asks this person how they feel they are doing and what roadblocks they are encountering. After about three touches this way, the manager can comfortably point out that meeting this expectation is the job they are in. "So not meeting the expectation means no job".
"As your manager, what do you need to do to succeed?"
No reasonable answer, "You do understand that not performing to this standard means you are not doing your job?" Usually the answer is "yes".
Last response from manager, "So let me help you find a position you can better succeed at. I am willing to support this effort for the next three months. First let's take a look at how you are presenting yourself on LinkedIn.

So you have been fair in communicating expectations and gotten the employee own progress or not. 

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