Conflict I have observed within my client's organizations always involves different communication styles. Usually one
person is outspoken and monopolizes conversations which impacts those more
reserved.
And the outspoken person needs to be a better listener!
I am currently working with Bob [CEO], who has a "need
to be right" when speaking with Julia. He is more experienced and proud of
it [to the annoyance of his team]
Julia, as a result, feels unappreciated, misunderstood and
isolated because of a lack of dialogue with Busy Bob.
When one person feels the other does not take the time to
understand him/her, trust is weakened, conflict rises.
"Conflict management" is rarely the issue; more it
is what people need to openly talk about that prevents conflict.
In Bob's case, his staff would work harder for him if he
took the time to LISTEN!
