Leadership through Eyes of a Coach...Alan Booth

Friday, October 16, 2015


Conflict I have observed within my client's organizations always involves different communication styles. Usually one person is outspoken and monopolizes conversations which impacts those more reserved.

And the outspoken person needs to be a better listener!

I am currently working with Bob [CEO], who has a "need to be right" when speaking with Julia. He is more experienced and proud of it [to the annoyance of his team]

Julia, as a result, feels unappreciated, misunderstood and isolated because of a lack of dialogue with Busy Bob.

When one person feels the other does not take the time to understand him/her, trust is weakened, conflict rises.

"Conflict management" is rarely the issue; more it is what people need to openly talk about that prevents conflict.

In Bob's case, his staff would work harder for him if he took the time to LISTEN!