Leadership...through the eyes of a coach...Alan Booth

Monday, December 30, 2013

CONFLICT IS A GOOD THING



CONFLICT IS A GOOD THING

I am writing this because I have personally observed that the higher up an organization the greater avoidance of personal conflict. This is a real paradox.

What I have found is that the more managers look for conflict, the more they will understand their people...what motivated them, what frustrates them, etc.

As a kid, I was a conflict causer...making my father's life miserable. I learned as an adult that what I was doing us using conflict to get attention. And, wow, what attention I got!  So avoiding conflict make it worse!

The value of seeking out where conflict occurs include:

n  It gets people to talk what is on their mind [what managers need to better understand]

n  It opens the door to finding out why the conflict exists

n  Once discovered, conflict allows us to shift blaming to one of "ownership" of a situation

Why do we miss conflict or dissatisfaction?

1.    Because we don't pay attention to changes in facial expressions or posture, and

2.    We have been conditioned to avoid it.


A former CEO of GM approached conflict  this way, "I propose we postpone discussion of this matter until our next meeting to give ourselves time to develop disagreement". Go foster debate!
 
http://gpsadvantage.blogspot.com/