Client [Chairman]:
One of our
outside groups is avidly pressuring me to resolve a life-threatening situation
that we were both involved with.
Booth: So what is the problem?
Client: This person is unilaterally
forming a meeting with 3 other executives, me and my deputy.
Booth: Tell me about what you have discussed.
Client: I get a text from this executive every 20
minutes. He won't let this go and is disrupting critical things I must do. He
is raving mad.
Booth: No talk? [no].So you are having a
communication issue around policy that sounds like the start of a battle,
"We vs. Them".
Take
control by calling this person live, saying "I earnestly want to resolve
what appears to be a reasonable point you bring up. Can I suggest the three of
us convene, either in my office or yours?" And stop texting him back!
With this
communication becoming more emotional, seems "TALKING" will be more effective in negotiating a fair resolution.
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