After interviewing 8 managers yesterday about their most
difficult people, virtually everyone was found expert in describing expectations..."I
need these reports on time -or- isn't it logical we move forward on the sale of
your business[?]."
But these managers were not having their expectations met...for
a long time.
Why?
They may feel they are listening, but not to the extent the
other person feels understood. Without
that you will be perceived as pushing your agenda as more important than their
view.
How can we better get in someone else's shoes? By asking questions...which will get us to
the real problem[s] of why there is non-compliance. Try "what" and "how"
questions.
Sounds like, "what is going on to prevent you from
meeting these deadlines?" Then really listen to the point where the other
person feels heard!
Or..."help me better understand..."
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