Why would a bright successful executive not pick up cues as
to why he was disconnected from his staff?
When David Green introduced me to Ruppert, his new CEO, I suspected something was wrong. Ruppert asked me to interview his staff to get a sense of the difficulties he was encountering, saying it was all about THEM!
The result?
Every person reported a big disconnect with Ruppert because he
had his own way of doing things but not interested in his staff's point of view.
So I conducted the "new manager assimilation"
process where the leader tells his staff how he wants things to be done. Separately, his staff comes to consensus on what
they need from their leader to be successful...which is reported back to the
leader to prepare a response.
Result: Ruppert
had come from a much larger company that had a very well defined and different
way of doing things. He knew no other way.
His staff told him essentially that he must learn to please never
again refer to that previous company and how things are done there.
The lesson learned was to better engage your staff to
genuinely "hear" what is on their mind. That is leadership that works!
No comments:
Post a Comment