Avoiding or delaying resolution of conflict, enables
the counter party to continue the behaviors that are so annoying. By not confronting
the other person, we are sending the message, "It is OK".
As the tension rises, the organization is distracted or
discouraged and the executive involved begins to look weak for not addressing
the conflict head-on.
Potential "helps":
n
When the conflict is occurring, state: "This
is not working"
n
No response? Stand up to exit discussion,
"Let's try this tomorrow morning at 8:00."
n
"I" statements stop defensiveness. "I
need to find a way for us to get on the same page."
n
"Help me understand what is causing you to
act this way?" Active listen.
Validate that you have heard what the other person is saying.
The sooner one confronts unacceptable behavior, the shorter
it takes to resolve. But be patient enough
to give the other person time to buy-in and own their part of the relationship.
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