|
In the last 10 years, I have toured over 150 business with
owners and presidents.
But in those tours, rarely do workers get recognized.
During today's tour of Northeast Laser, I observed an
owner saying hello to every operator, followed by an introduction to me with
some background.
"Alan, meet Jacob.
He is a recent graduate of Housatonic College and is expert at
XYZ."
NAME & PRAISE is motivating.
|
|
When visiting or talking on the phone with customers, take
note of everybody's name and ask them what they do.
On the next contact, using those names, even with
assistants, will add to building trust.
|
Tuesday, June 28, 2016
KNOWING ONE'S NAME IS POWERFUL
Subscribe to:
Posts (Atom)
