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Monday, December 11, 2017
Where to Start with the Leadership Team?
CEO Blind Spot
With a recent client who is CEO of a medium size financial
services firm, he announced to me that 3 key high performing people have
resigned.
He did not have a clue about their situation. His managers
didn't have a clue.
Who are the next most vulnerable high performing people likely
to jump ship. No clue!
How did we fix?
1. Created a
culture of "OWNER MINDSETS"
2. Provided
greater clarity of expectations
3. Shift from
reacting to issues to one of anticipating future challenges.
The top's obligation is to know what people at the bottom are
saying. [and what their clients are saying]
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