The Problem
Most of us believe we are accurately aware of how our organization works and what needs to change. However, your people's "perception" of you, your strategy, goals and what is most important to grow your company is the "reality" you must get in touch with.
How to be better informed
"Walk the floor"! Sandy Tungare, Founder and CEO of Think Systems was never in his office until 10:00 AM each day. He was in at 7:00 AM getting the lay of the land, challenges needing his help and following up F2F with people at all levels.
By 10:00 AM he had his day's agenda established through these conversations. It is amazing how people were inspired to talk with him about any problems or failures they were experiencing...because he immediately got help! That was his job!
He used to rely exclusively on his managers but realized they filter the "bad" news to him and accentuate the positive. No surprises, please!
To really be in touch, we just have to dig deeper to really know our people. Build deeper trust so your people will be more forthright. And have the discipline to listen 80% of every conversation. Active listening builds trust! With trust comes the truth.
No comments:
Post a Comment