Donna, a client's manager, has experienced high levels of
stress on the job and is burnt out and thinking of resigning.
Bob, her President, surprisingly reached out to Donna that
totally changed her perspective of her job.
Donna:
"Bob, the results for the 12 Lake audit came out
yesterday and I am so sorry it was such a complicated audit. I tried my
best to supervise Mary when I had both businesses, but found it so difficult to
supervise the finances for 13 people when I managed both branches. "
Bob:
"You could never let me
down in a million years. Your abilities shine through in everything you do and
we are so lucky to have you here. Sometimes, we are all faced with difficult
situations and I am sure you provided a lot of support to Mary. I am glad you
don’t have to manage all those finances anymore!
With gratitude and respect,
Bob"
An investment of one minute to write the reply to Donna,
resulting in a 180 degree shift in motivation.
POWERFUL!
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