Here is a sample of what your people are thinking but not talking to you about:
¨ They
don't know how to do it…but think they do
¨ They
don't know why they should do it
¨ They
think something else is more important
¨ They
don't really know what they are supposed to do
¨ They
think their way is better
Next step? stop talking and really LISTEN to your people!
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