"I know this
might be a bit sensitive: Your team has observed a blind spot that is impacting
the effectiveness of your leadership and causing lack of trust with your team.
I need to say this to many of my executive clients; people who are very confident but typically ignore feedback or do not seek it out.
Case in Point
Carol and Melissa are co-owners of a very successful and
growing business. Melissa wants more money out the partnership being scared
about her retirement savings.
Melissa is relentless and angry in finding ways to make more
money at the firm. No one wants to work
for her. She angrily pushes to either fire their sales executive or reduce his
compensation. With anger she is weak in negotiating!
As the friction increased I was brought in to cause
"sanity" in this partnership by working with Melissa. We had a series
of partner meetings so I could observe the dynamic.
But the solution was Carol's blind spot: never reacting or
negotiating with Melissa enabled greater friction, volume and angry tones. When she realized she was enabling Melissa's
behavior this way, she found her voice and caused a much better relationship to
occur and was successful in convincing Melissa of her only two options: either
[1] be more collaborative or [2] have her partnership bought out.
Lesson: in dealing with conflict, first look at yourself as
an enabler!
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