Here is his response:
"Just great, Alan. Glad you are engaged at your usual high
standard. I agree that measurable outcomes are necessary. My axe
with management consultants in the past is they never follow up with us to keep
us honest."
What never surprises me is the lack of clarity of expectations down the chain of command in most organizations. So my role frequently becomes one of helping executives articulate expectations, communicate them effectively and create an owner mindset to achieve.
2 comments:
I am not sure if keeping the client honest is the role of a consultant.
I agree with setting expectations and working with the exec to determine metrics for evaluation. Yet keeping one honest feels like more on the client side.
I could see where you will be coaching people to develop and achieve the metrics that are determined by the exec. in accordance to their personal learning goals.
Hmm...
Michael...thanks for your comments. As an executive coach I am delighted with the "keeping us honest" comment as this tells me much about the executive and his leadership challenge in creating accountability.
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