Do you know what they are saying?
When I asked one of my clients about how she thinks her clients
think about her, she said they sense that “I am sometimes a hard person to deal
with, my services are less than I promote and my pricing is on the low side.
That is her belief…but how do you get the truth? [It may be
less harsh]
I was fortunate to have a client for 10 years. The Executive Director who engaged me asked towards
the end of the first year,
“Why do you think I keep asking you back to do more work?”
He continued, “Well, two things”:
[1] you have taken the time to really know our business and
the challenges we have, and
[2] you have developed credibility by the deep relationships
you have developed with my staff
